As I work for an American company I spend a fair amount of time travelling to the US. At the moment I’m in Glendale, CA. No matter what I do, no matter how many times I call or email Barclaycard, no matter how many notes they say they put in my file; every time I’m in the US this same chain of events happens:
- About the third or the fourth day, Barclaycard assume the US transactions on my card are fraudulent, despite the fact that I called to tell them I’d be travelling to the US and they had “put a note in my file”.
- They stop my card.
- They then check to see if the transactions are indeed fraudulent but calling me on my phone. Of course they do this during UK office hours and so I get a call between 3am and 4am local time, when I’m always at my best.
- An automated voice asks me to confirm my identity and then asks me to confirm the transactions.
- The call ends with the automated voice telling me that they’ll continue to monitor the transactions on my card for my own protection.
BS! The law in the UK makes Barclaycard liable for fraudulent activity not me, so they are not protecting me, they are protecting themselves, which is why they block first and ask questions (at 3am!) later and that is why I hate this stupid, incompetent company!