We would like to inform you that your Help Assistant Question [ REDACTED ] has now been returned to the BOT- Order Progress pool. A member of our Support Team will investigate your issue as soon as possible.
If you have any additional information that could help us to resolve your issue more quickly, please amend the above Question at the PlusNet Portal and your comments will be sent directly to our Customer Support centre.
And what is the “issue” that they are investigating? I’ve ordered broadband from them! Not really a support issue then, so why have their systems routed it that way, and why am I getting support related stock emails? Doesn’t really bode well. First impression of new supplier is not great.